Thank you for considering our cigar lounge for your smoking needs. We strive to provide our customers with the highest quality products and exceptional customer service.
To ensure your satisfaction, we have established the following return policy:
Refunds and Exchanges:
We do not offer refunds or exchanges for tobacco products. However, if you experience any issues with the quality of our products, please contact us immediately and we will do our best to address the issue.
If you receive a defective product, please contact us within 24 hours of receipt. We will gladly replace the defective product or issue a store credit.
If your product arrives damaged, please contact us within 24 hours of receipt. We will work with you to replace the damaged product or issue a store credit.
To initiate a return, please contact us by phone or email with your order number and a description of the issue. We will respond to your request within 24 hours and provide instructions for returning the product.
Shipping costs for returned products will be the responsibility of the customer, unless the product is defective or damaged. In these cases, we will cover the cost of return shipping.
We reserve the right to charge a restocking fee for returned products that are not defective or damaged. This fee will be determined on a case-by-case basis and will be communicated to you at the time of your return request.
Thank you for your understanding and cooperation with our return policy. If you have any questions or concerns, please do not hesitate to contact us. We value your business and strive to provide you with the best possible experience.