© 2024 Belvedere Cigar Lounge | Our Policies
| Legal Terms
At Belvedere Cigar Lounge, your satisfaction is our top priority. We are committed to delivering premium products and exceptional service. Our flexible return policy ensures you can shop with confidence while respecting the nature of our unique offerings.
1. Our Commitment to You
If you are not fully satisfied with your purchase, please let us know. We will work with you to find a solution, whether that means a replacement, store credit, or other resolution.
2. Eligible Returns
We accept returns under the following conditions:
Unopened Products: Unused cigars and accessories in their original packaging can be returned within 30 days of purchase.
Defective Products: If you receive a defective product, contact us within 48 hours of receipt. We will replace the item or issue store credit.
Damaged Products During Shipping: If your item arrives damaged, please contact us within 48 hours, including photos of the damage and packaging, to process a replacement or store credit.
3. Non-Returnable Items
Due to the nature of tobacco products, the following items are not eligible for return:
Opened or partially used tobacco products.
Clearance or promotional items marked “final sale.”
4. No Receipt? No Problem.
If you don’t have your receipt, we may still be able to process your return. For eligible items, we can issue store credit based on the current selling price.
5. Return Process
To initiate a return:
A. Contact Us:
Email: [email protected]
Phone: (856)-783-5680
B. Provide the following information:
Order number or proof of purchase.
A description of the issue (if applicable).
Photos for damaged or defective items.
C. We will respond within 24 hours with next steps.
6. Shipping and Return Costs
Belvedere Coverage: We cover shipping costs for returns involving defective or damaged items.
Customer Responsibility: Return shipping costs for all other items are the responsibility of the customer.
7. Refund Options
Full Refunds: Refunds for eligible items will be processed back to the original payment method within 7–10 business days of receiving the return.
Store Credit: Customers may choose store credit instead of a refund for a faster resolution.
8. Satisfaction Guarantee
We believe in building lasting relationships with our customers. If you are unsatisfied for any reason, please let us know. Our team will go above and beyond to make things right, ensuring your loyalty and satisfaction with every purchase.
© 2024 Belvedere Cigar Lounge | Our Policies
| Legal Terms